Return & Exchange Policy - Honor in Blue
Return & Exchange Policy
Returns and Exchanges are Suspended at this time due to the Covid19 Pandemic - Do not send back your returns or exchanges until we notify you via this page of an update to this policy. Any product will be returned to you - marked 'Refused' due to the current crisis.
Returns of watches are allowed within 7 days of shipping receipt. There are no exceptions to this rule (Covid19 has suspended this timeframe). Additionally, any watches on our clearance sale section are not refundable. Our SmartWatches are made and programmed for you. Once the box is opened - a $25 Repacking Fee applies plus our $30 Restocking Fee
Email us at firstname.lastname@example.org advising us of your order information, name and watch style you would like to return.
We will provide you with a return reference number and an address to return your watch.
There is a $15 ReStocking Fee Per Watch ($30 ReStocking Fee Per SmartWatch) and the watch must be returned with its original plastic packaging and box. No used watches will be accepted.
We do not pay for return shipping costs. No exceptions.
You cannot cancel your order after placing it. You can notify us and return the watch or exchange it.
You may exchange your watch for a different model if needed.
(The watch you are exchanging must be new and unused and in the original box and wrapping).
Email us at email@example.com
Be sure to include your order #, name, watch wanted in the exchange and email with your exchange.
Once approved we will send you further instructions on where to send the watch.
Exchanges available within 21 days of receiving your order: Please note that we do not pay for the shipping costs to return the product to us. We do cover the shipping costs associated with reshipping your new item(s).
The turnaround time for exchanges can take up to 10-14 business days to complete due to volume and the popularity of Honor in Blue Watches.
Packages Left On Your Doorstep or Property by USPS - Then Stolen From You:
Our process of replacement requires a police report as the USPS scans all packages upon delivery. Therefore packages left and scanned at the customer's place of residence are then, after scanning and delivery, the customer's property. If then it is stolen from your residence it is your responsibility to get a police report of the theft of your property.
All the Best,
Honor in Blue